— Sanctuary Standards —
Privacy Policy
1. Our Commitment to Confidentiality
At Solace, privacy is not a compliance measure — it is the cornerstone of our sanctuary. We believe that true vulnerability requires safety. What you share in your sessions with your Guide is private, confidential, and held with the highest standards of discretion.
2. Conversation Integrity
To protect your conversational sanctuary:
- We do not record, transcribe, or store the audio or video of your conversations.
- We do not use your private dialogue to train artificial intelligence models or algorithms.
- Conversations are encrypted in transit using industry-standard protocols.
3. Information We Collect
We only collect information essential to run Solace and deliver the experience:
- Account Details: Contact information, such as your email address, when you register or communicate with us.
- Scheduling Records: Dates, times, and logs of session bookings to enable coordination with Guides.
- Billing Information: Payment transactions processed securely through encrypted third-party payment gateways. We do not store raw card numbers on our servers.
4. Third-Party Services
We partner with specialized platforms for email communication, scheduling, and billing. These partners are vetted to ensure they adhere to strict security protocols and privacy standards comparable to our own, and are only authorized to use your data to facilitate Solace services.
5. Your Rights & Agency
You retain complete control of your data. You may request to review, update, or permanently delete your account information at any time by contacting hello@solacespace.app.
6. Contact Us
For questions regarding this policy or to address privacy inquiries, please contact our team at hello@solacespace.app.